David holds both a PhD and an MBA specialising in cultural change in organisations. David is a highly experienced change leader with over 25 years of practice as a senior manager leading change across complex organisations. He is a visiting lecturer at both the Adam Smith Business School, University of Glasgow to the MBA programme and St Andrews University International HRM MSC. David specialises in designing and delivering training products that both enhance the soft skills of change leaders and develops their emotional intelligence. He also studied service cultural management at the Disney Institute in Orlando. David has delivered soft change leadership skills training to over 1,000 clients from over 30 nationalities and is a member of the NLPU international consulting community.
With Professor James McCalman, Head of the Centre for Strategy and Leadership at the University of Portsmouth, formerly MD of Sotheby’s Institute of Art, David co-authored ‘Leading Cultural Change: The Theory and Practice of Successful Organizational Transformation’. (https://www.koganpage.com/product/leading-cultural-change-9780749473037)
David also authored ‘Neuro Linguistic Programming for Change Leaders;’ (https://www.amazon.co.uk/Neuro-Linguistic-Programming-Change-Leaders-Butterfly-ebook/dp/B07D3CWXHZ) addressing the soft leadership skills required to engage with stakeholders during cultural change. David has published case studies on 'Leading Public Sector Reform' in the best selling strategic text book 'Exploring Corporate Startegy' . Davids current project is developing a CMI recognised programme 'Soft Skills Development for Line Managers' with his colleague Jens Starke which focuses in enabling growth in the emotional and social inteligenece of practicing managers.
Prof James McCalman
A senior executive with over 25 years of leadership experience in the private, higher education, and charitable sectors he has have driven several cultural change projects in organisations such as, Sotheby’s where he was Managing Director of the Institute of Art and the Windsor Leadership Trust, a charity delivering senior leadership development programmes at Windsor Castle where he was Chief Executive. His approach has always been development based and he sees individual and organisational development as central to the delivery of sustainable results and growth.
James has wide experience of management, consulting and teaching in the UK, Europe, Southeast Asia and the United States. His main research interests are:
James also co-authored 'Change Management A Guide to Effective Implementation' published by SAGE. A classic in its field this innovative text is now in its 4th edition. It is used in business schools and management teams throughout the world as a change managers guide and continues to offer readers highly practical strategies and step-by-step guidance for applying different models of change in different organizational scenarios.https://www.amazon.co.uk/Change-Management-Guide-Effective-Implementation/dp/1446274101
Leatham has been recognised for his pioneering work both as a HRM Practitioner and as a change leader at the highest level. He is recognised as a leading influencer in his field with over 30 years’ experience working across public and private sector organisations. Leatham began his career in the hospitality sector as a wedding planner for Swallow Hotels and Scottish and Newcastle Breweries before moving into the NHS as a District Catering Manager and then on to running the School Meals Service for Kent and East Sussex County Councils.
Demonstrating his adaptability Leatham then then moved into the field of people development and organisational performance; culminating in creating the biggest shared service operation in the public sector.
Leatham is a National Policy Board member of PPMA and leads on the nationally acclaimed Public Sector Apprentice of the Year, The One to Watch and HR Rising Star development programmes.Leatham earned a BA in Food and Accommodation and an Executive MBA as well as a CIPD: Advanced Certificate in Employment Law. He also graduated 2014 - 2016 from Leicester University Law School; Masters in Employment Law as top law student 2016. Leatham is a trained coach, mediator, mindfulness tutor and NLP master practitioner.
Jenny McIntyre is an established professional service management expert based in Glasgow, Scotland. With 25 years’ experience of service operations Jenny would bring a wealth of practical experience to any continuous improvement programme involving customer care operations.
Jenny was integral to the establishment of the customer care standards for the Royal Scotsman luxury train and she has worked exclusively for corporate clients managing their inhouse hospitality operations. Jenny has highly effective customer relationship management skills and is a qualified NLP coach and supports the delivery of training programmes designed to improve the rapport building skills of service operators and managers. Jenny coaches’ relationship management skills at leading business schools such as Adam Smith University of Glasgow. Her 'hands on ' approach coupled with her analytical eye for detail and understanding of customer care processes means that she brings a total systems approach to designing and implementing relationship management operations.
Jenny specialises in collaborating with clients to identify all the different kinds of service encounters both inhouse and external to the organisation and then designing the training delivery systems that ensure best practice always prevails. Jenny has managed the executive customer care function for the City of Glasgow inclusive of 5 Lord Provosts and is an exceptional networker and relationship management role model.
Jens Starke is a professional in the field of project leadership and management with almost 20 years of working experience across more than 15 countries facilitating individuals and teams of small, medium and large enterprises to leverage project management, business analysis and cultural changes for advantages. He does this through a combination of training, coaching, mentoring and consulting with a holistic approach.
Jens is a highly-skilled executive and team coach, NLP master trainer and consultant, and member of the Global Training and Consulting Community. With his passion to inspire people to pursue their dreams by unlocking their potential, Jens strategically utilizes the tools from NLP, business and high performance coaching, and social panorama to equip different parties with essential skills to minimize uncertainty and maximize their performance.
Jens’ global and extensive traveling, working and living experiences has enabled him to embrace the critical element in leadership and management - cultural differences. With his multi-cultural exposure, Jens has refined leadership and management competencies with tools strengthening cultural sensitivity and cross-cultural communication. Jens is also a certifed John Maxwell coach.