PBD podcast episode Ritz Carlton Founder Horst Schulze sits down for a deep dive dialogue with Business Leader and Entrepreneur Patrick Bet-David to unpack the cultural practices and philosophy.

I love podcasts that reflect my interest and passion for working with clients to enable them to lead organisational culture with intelligent impact.

In the PBD podcast episode linked below Ritz Carlton Founder Horst Schulze sits down for a deep dive dialogue with Business Leader and Entrepreneur Patrick Bet-David to unpack the cultural practices and philosophy.

The discussion is packed with deeply insightful and practical lessons on how Mr Schulze built his business and led it so successfully as a market leader in customer service .

The source of his success was his deep understanding of the value of organisational culture and operational leadership modelling his beliefs and values relative to creating service and product excellence every day.

The role of mission over function is empathised together with modelling the critical success factors that the Ritz Carlton Founder Horst Schulze inculcated into the cultural DNA of his organisation. Outstanding podcast from Spotify expertly facilitated by the equally impressive Mr Patrick Bet-David whose own hero's journey is inspirational.

I have ordered his book.....so excited to read it. Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise: Horst Schulze: 9798212666510: Amazon.com: Books

https://lnkd.in/e9T4B9hZ